1. Free trial
Every new shop gets a 7-day free trial. No card is charged during the trial. You can cancel during the trial at no cost.
2. First billing cycle refund
If you cancel within 7 days of your first successful payment, we refund the full amount. Contact support@bikriai.com within 7 days of the charge.
3. Renewals
Subsequent monthly renewals are non-refundable. If you cancel mid-cycle, your shop remains active until the end of the paid period, then deactivates (data retained per Privacy Policy).
4. Cancellation
You can cancel anytime by:
- Sending "subscription band karo" or "cancel karo" on WhatsApp.
- Using Dashboard → Billing → Cancel Subscription (app.bikriai.com).
5. Failed payments
If your card fails to renew, we send 3 daily reminders. After 3 days of failure, the shop is suspended (data retained). Payment resumes access immediately.
6. Refund method
Refunds are processed via Razorpay to the original payment method. Typical settlement: 5-7 business days.